David Balls - Human Resources Director (Retail and Group).
Richard Playle - Commercial Director (Retail).
Key People, alan Morgan Managing Director (Retail john Dyson Operations Director (Retail).Digital, revenue*.0m * Figures.Wednesday 11:00am - 11:30pm, thursday 11:00am - 11:30pm, friday 11:00am - 11:30pm.We aim to provide a response to you within 10 working days of receiving your formal and for complaint at each stage of our complaints process, Stage 1: Raising your complaint, we will always seek to resolve complaints when you first contact.Complaints process, although we hope that you never have cause to complain, we would ask that should you have a complaint that you raise this as soon as possible, so that we can address any concerns you have.Olly Raeburn - Chief Marketing Officer (Retail).For any referral to ibas the decision made will be final.Plus if you are having any problems with Mecca let us know, we want to put them right for you as soon as we can.Established 1961, clubs* 85, venues, revenue* 208.1m, operating profit*.6m, customer visits*.7 million per year, fusion casino total spend per visit*.46.If you would like to see our detailed complaints policy, just ask.We will then make an assessment on whether, or not, an appropriate response has been provided at stage 2 and a decision will be made on each point of your complaint.You can contact ibas by e-mail, post or telephone using the details provided on the ibas website m/contact-ibas/.Saturday 10:30am - 11:30pm, sunday 12:00pm -.30pm, mecca Bingo Website.SW1P 9ZR, we will always deal with complaints in a fair and proper way.If you are unhappy with our initial response, your complaint would be escalated to either the relevant Club General Manager or to our Customer Services Duty Manager.For complaints regarding our services, this is the Independent Betting Adjudication Service (ibas) who will then contact us to obtain the relevant information.At this stage we would discuss with you whether we can resolve your issue at this point or if we would progress matters as a formal complaint.Website m, apps, bingo, slots and games, key facts.
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